Procuramos um/a

Junior Technician Product Support (m/f)

Cidade: Frankfurt am Main, Alemanha

Tasks

  • ROM verification check and paperwork preparation for all Nintendo of Europe Lotcheck and 3rd Party submissions
  • Resolving submission issues by providing technical support and troubleshooting assistance to customers
  • Keeping all Lotcheck check tools and submission requirements up-to-date by constantly monitoring support portals like NDP, Redmine, Jira etc.
  • Data transmission between Nintendo Japan, Nintendo Australia, Nintendo of Europe and its subsidiaries as well as external business partners
  • Software- and paperwork preparation for age rating agencies
  • Fair and event support with development hard- and software including Europe-wide event travelling
  • Preparation and distribution of 1st/2nd party and 3rd party preproduction development hard- and software for Nintendo of Europe, its subsidiaries and distributors as well as external business partners

Requirements

  • Degree in Computer Sciences or comparable qualification
  • Excellent computer skills and profound network knowledge
  • Very good written and spoken English language skills; Japanese or another European language skill would be a plus
  • Demonstrated experience in communication and customer service skills
  • Working with the utmost care and ability to work independently, as well as problem solving and consistent decision making skills
  • Readiness for frequent travelling especially during event peak seasons and on weekend/bank holidays
  • High level of team spirit, reliability, willingness and ability to work with deadlines

Estás interessado? Envia-nos a tua candidatura, incluindo a expectativa salarial e data de contratação possível.

Level up!

Graças aos nossos atuais produtos, a Nintendo Switch e a Nintendo 3DS, somos um dos fabricantes de videojogos e consolas líderes no domínio do entretenimento interativo. A nossa intenção é chegar a um público vasto, independentemente de fatores como a idade, sexo ou experiência com videojogos. Uma equipa forte e motivada, uma qualidade superior, novos conceitos, o desenvolvimento criativo e a implementação de ideias, juntamente com uma estratégia de vendas sofisticada, permitem-nos surpreender constantemente os nossos fãs com produtos inovadores.